Last Updated: [01/06/2026]
1. Introduction
Welcome to stonehelmtrading.com. These Terms & Conditions govern your use of this website and the purchase of products supplied by Stonehelm UK Ltd (“Stonehelm”, “we”, “our”, or “us”).
By accessing this website or placing an order, you agree to be bound by these Terms & Conditions.
Company Information
Stonehelm UK Ltd
Company Number: 17272239
Registered Office:
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
2. Website Use
You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit the use of this website by any third party.
You must not:
- Use the website for fraudulent purposes.
- Attempt to gain unauthorised access to the website.
- Introduce viruses, malware, or harmful code.
- Copy, reproduce, or exploit website content without permission.
We reserve the right to suspend or terminate access to users who breach these Terms.
3. Product Information
We make every reasonable effort to ensure that all product descriptions, specifications, images, pricing, and availability information are accurate.
However:
- Product images are for illustration purposes only.
- Colours and packaging may vary from those shown.
- Specifications may change without notice.
- Errors and omissions may occasionally occur.
Stonehelm UK Ltd reserves the right to correct any errors and update information at any time without prior notice.
4. Orders and Acceptance
All orders placed through our website are subject to acceptance and availability.
Submission of an order constitutes an offer to purchase products from Stonehelm UK Ltd.
A legally binding contract is formed only when:
- Your order has been accepted;
- Payment has been successfully authorised; and
- We have sent an order confirmation or dispatch confirmation email.
We reserve the right to refuse or cancel orders at our discretion, including where:
- Products are unavailable.
- Pricing errors have occurred.
- Fraudulent activity is suspected.
- Payment cannot be authorised.
5. Pricing and Payment
All prices displayed on our website are shown in Pounds Sterling (£ GBP).
Where applicable, VAT will be added and clearly displayed during checkout.
We reserve the right to amend prices at any time without notice.
Payment must be received in full before products are dispatched unless alternative trade credit arrangements have been agreed in writing.
Accepted payment methods are displayed at checkout.
6. Delivery
Delivery dates and times are estimates only.
While we make every effort to deliver products within the stated timeframe, we are not liable for delays caused by:
- Courier or shipping providers
- Customs clearance
- Severe weather
- Supply chain disruptions
- Events beyond our reasonable control
Risk in the goods passes to the customer upon delivery.
Ownership of goods remains with Stonehelm UK Ltd until full payment has been received.
7. Inspection of Goods
Customers should inspect all deliveries promptly upon receipt.
Any shortages, damages, or discrepancies should be reported to us as soon as reasonably possible and preferably within 48 hours of delivery.
Failure to notify us within a reasonable period may affect our ability to investigate claims with carriers or suppliers.
8. Returns and Refunds
Our Returns & Refunds Policy forms part of these Terms & Conditions.
Where products are defective, damaged, incorrectly supplied, or fail to meet legal standards, customers may be entitled to a repair, replacement, refund, or other remedy as required by law.
Return requests should be submitted through our customer service team before returning goods.
Certain products may be excluded from return where permitted by law, including opened consumable products, personalised items, or products that cannot be resold for hygiene or safety reasons.
9. Consumer Rights
Nothing in these Terms & Conditions affects or limits any rights you may have under applicable consumer protection legislation, including the Consumer Rights Act 2015 and other applicable UK laws.
If products supplied by Stonehelm UK Ltd are:
- Faulty;
- Not as described;
- Not of satisfactory quality; or
- Not fit for their intended purpose,
you may be entitled to remedies available under applicable law.
Stonehelm UK Ltd does not seek to exclude, restrict, or limit any statutory rights that cannot legally be excluded.
Any provision of these Terms found to be unlawful or unenforceable shall not affect the validity of the remaining provisions.
10. Trade Customers
Where purchases are made for business purposes:
- The customer confirms they have authority to place orders on behalf of the business.
- The customer is responsible for ensuring products are suitable for their intended use.
- Product suitability assessments remain the responsibility of the purchaser.
- Business customers should inspect deliveries immediately upon receipt.
Nothing in these Terms affects any rights that cannot legally be excluded.
11. Credit Card Security
If your payment card is used fraudulently without your authorisation, you should notify your card issuer immediately.
Your rights concerning unauthorised transactions are governed by your card issuer’s terms and applicable payment services regulations.
12. Limitation of Liability
Nothing in these Terms excludes or limits liability for:
- Death or personal injury caused by negligence;
- Fraud or fraudulent misrepresentation;
- Breach of statutory obligations that cannot legally be excluded; or
- Any liability which cannot be excluded under applicable law.
Subject to the above, Stonehelm UK Ltd shall not be liable for:
- Indirect or consequential loss;
- Loss of profits;
- Loss of business;
- Loss of revenue;
- Loss of goodwill;
- Loss of anticipated savings;
- Loss of data.
Our total liability in connection with any order shall not exceed the amount paid for the relevant products.
13. Intellectual Property
All content on this website, including but not limited to:
- Text
- Product descriptions
- Graphics
- Logos
- Images
- Design elements
- Software
is owned by or licensed to Stonehelm UK Ltd and protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission.
14. Website Availability
We do not guarantee uninterrupted access to this website.
We reserve the right to:
- Modify website content;
- Suspend website access;
- Withdraw products or services;
- Perform maintenance work;
without prior notice.
15. Privacy and Cookies
Use of this website is also governed by our:
- Privacy Policy
- Cookie Policy
By using our website, you agree to the collection and use of information as described in those policies.
16. Force Majeure
Stonehelm UK Ltd shall not be liable for any delay or failure to perform obligations where such delay or failure results from circumstances beyond our reasonable control, including:
- Natural disasters
- Government actions
- Industrial disputes
- Transport disruptions
- Power failures
- Cyber incidents
- Pandemic-related restrictions
17. Changes to These Terms
We reserve the right to update these Terms & Conditions at any time.
Changes become effective immediately upon publication on this website.
Customers should review these Terms periodically.
18. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales.
Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
19. Contact Information
Stonehelm UK Ltd
Company Number: 17272239
Registered Office:
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Website: stonehelmtrading.com