Last Updated: [01/06/2026]
1. Introduction
Stonehelm UK Ltd (“Stonehelm”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make purchases through our website, stonehelmtrading.com, or otherwise interact with us.
Company Information
Stonehelm UK Ltd
Company Number: 17272239
Registered Office:
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
If you have any questions regarding this Privacy Policy or your personal information, please contact us through the contact details provided on our website.
2. Information We Collect
We may collect and process the following categories of personal information:
Identity Information
- Name
- Company name
- Job title (where applicable)
Contact Information
- Billing address
- Delivery address
- Email address
- Telephone number
Account Information
- Username and password
- Account preferences
- Purchase history
Transaction Information
- Products ordered
- Payment details
- Order history
- Refund and return information
Technical Information
- IP address
- Browser type and version
- Device information
- Time zone settings
- Operating system
- Website usage information
Marketing Information
- Communication preferences
- Responses to surveys and promotions
- Marketing consent records
3. How We Collect Your Information
We collect information when you:
- Create an account
- Place an order
- Request a quotation
- Subscribe to marketing communications
- Contact us by email, telephone, or contact forms
- Participate in surveys, promotions, or competitions
- Browse our website through cookies and analytics technologies
4. How We Use Your Information
We use your information for the following purposes:
To Fulfil Orders
- Process purchases
- Deliver products
- Manage payments
- Provide customer support
To Manage Customer Accounts
- Create and maintain customer accounts
- Verify identity
- Provide account-related services
To Improve Our Services
- Analyse website performance
- Improve products and customer experience
- Conduct internal business analysis
Marketing Communications
Where permitted by law or where you have provided consent, we may send:
- Product updates
- Special offers
- Promotional campaigns
- Industry news and information
You can unsubscribe at any time using the unsubscribe link included in our communications.
Legal and Regulatory Compliance
We may process personal data to:
- Comply with legal obligations
- Prevent fraud
- Resolve disputes
- Enforce our terms and conditions
5. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Consent (where required)
6. Sharing Your Information
We do not sell your personal information.
We may share information with trusted third parties including:
- Payment service providers
- Delivery and logistics providers
- Website hosting providers
- IT and software service providers
- Marketing service providers
- Professional advisers
- Government authorities where legally required
All third parties are required to protect your information and process it only for authorised purposes.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy.
Certain records, including invoices, accounting records, and transaction data, may be retained for up to six years or longer where required by UK law.
When data is no longer required, it will be securely deleted or anonymised.
8. Cookies and Similar Technologies
Our website uses cookies and similar technologies to improve user experience and analyse website traffic.
Cookies may be used to:
- Remember user preferences
- Maintain shopping cart functionality
- Improve website performance
- Analyse visitor behaviour
- Support marketing activities
You can manage cookie preferences through your browser settings or our cookie consent banner.
Disabling certain cookies may affect website functionality.
9. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of any external websites they visit.
10. Data Security
We implement appropriate technical and organisational measures to protect personal information from:
- Unauthorised access
- Accidental loss
- Alteration
- Disclosure
- Destruction
While we take reasonable precautions to safeguard information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
11. Your Rights
Under UK GDPR, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us.
We may request proof of identity before processing certain requests.
12. International Transfers
Where personal data is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place as required by UK data protection laws.
13. Children’s Privacy
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from individuals under the age of 18.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be published on this page, and the revised version will become effective immediately upon publication.
15. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
Stonehelm UK Ltd
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Company Number: 17272239
Website: stonehelmtrading.com